Every adult should have a primary care physician (PCP). Having regular visits with a PCP establishes a relationship where the doctor gets to know you, your health history, your family health history, and can stay on top of chronic conditions. Primary care doctors provide comprehensive care, including routine health screenings, identifying mental health needs, and recommendations for lifestyle changes. A PCP helps coordinate referrals to specialists when needed. If you don’t have a PCP and generally get your care from urgent care centers, pharmacy-based clinics, or emergency rooms, you are often seeing a new provider at each visit. You may lack someone to help coordinate care with multiple providers, if needed, or to follow up on chronic health issues. If you don’t have a PCP, login to MyBlue or the Blue Cross Blue Shield website at Blue Cross Blue Shield of Massachusetts. You may also contact Blue Cross Blue Shield at 800-401-7690. For those who would prefer a telehealth option, Firefly Health is an in-network provider for BCBS. Firefly becomes your PCP. Video visits to Firefly have no copayments, and you can message your team from your device. They can refer you to specialists and other in-person services to in-network providers (copayments, deductibles and coinsurance apply). Firefly also has mental health providers, offering short-term mental health support and referrals for longer-term care. For more information about Firefly visit Health Plans & Primary Care | Firefly Health. Unsure about your options when you are ill? See the attached flyer.
